SPEAKING TOPICS / 02
AI agents and the operating model of a company
How agent systems fit into business operations: context, tools, permissions, oversight and accountability.
The audience’s challenge
An agent may propose a next step and call a tool. A business still needs to know which actions are permitted, where people must intervene and how to catch errors before they affect a client.
What we will explore
- Distinguish an agent from a chatbot and a predefined workflow.
- Choose a task with a bounded action space.
- Use context, memory and API connections to business systems.
- Define permissions, approval steps and action logs.
- Measure decision quality, human intervention and process cost.
What the audience takes away
A way to identify suitable agent tasks and design delegation: what to assign, what to verify and where a person keeps the final decision.
GROUNDED IN PRACTICE
ЦУКАA technology platform for short-term rental operators, bringing properties, bookings, guests, communications and finances into a shared operating model.
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